Common questions.

Trade accounts are open to verified businesses operating in the spa, clinic, dermatology or aesthetic-treatment sectors across the Nordics. We require a business name and VAT/organisation number for verification. We don't supply to individual consumers — for retail purchase, please use our trade partners' websites.

Typically one business day. We verify business registration via public records and may follow up by phone if anything is unclear. Once verified, you'll receive trade-pricing access across the entire catalogue.

Three tiers: Retail (RRP, public-facing), Trade 1–9 units (~45% off RRP), and Trade 10+ units (~63% off RRP). Tiers are visible directly on every product page once you're logged in. Larger volume contracts can be negotiated via the quote form.

Yes — we run quarterly training sessions in Stockholm and an online programme covering the science (NLC, microsilver, smart-crystal hesperidin), treatment protocols, and product pairings. Training is free for verified trade accounts.

Sweden: 2–3 business days. Norway, Denmark: 3–4 days. Finland: 4–5 days. Iceland: 5–7 days. Orders placed before 14:00 CET ship same-day; after 14:00 ship next business day.

There's no minimum order value, but free trade shipping kicks in at €250. Below that, shipping is calculated at cost based on weight and destination country.

Yes. Many accounts run monthly or quarterly recurring baskets — common items at the cabin format, with consumables like cleansers and tonics on a separate cycle. Set up via the quote form or speak with us directly.

Klarna, Swish, bank transfer, and major cards (Visa, Mastercard) for one-off orders. Verified trade accounts can also be set up with 30-day net invoicing terms.

All Dr. Rimpler products are manufactured in Wedemark, Lower Saxony, Germany. The lab has been family-run since 1973 and operates to GMP and ISO certification. Distribution to the Nordics is from our Stockholm warehouse.

No. Dr. Rimpler does not test on animals at any stage of development or production, and the brand is registered with cruelty-free certifications. Note: we don't sell into markets that require animal testing.

Most are — but the Tec Med range (which contains retinol and active concentrates) should be avoided during pregnancy and breastfeeding. The Sensitive Line and Zen Flow ranges are pregnancy-safe. We can advise on specific references if you contact us directly.

Cabin formats are larger sizes (typically 100–500ml) designed for treatment-room use — multiple clients per bottle. Retail formats are sized for take-home (typically 30–50ml) and include the full retail packaging. Trade pricing is available on both.

Each range is designed around a specific condition: Tec Med for treatment-room actives; Sensitive Line for sensitive/reactive skin; Zen Flow for balance and mature skin; Pure Sun for UV protection; Pure Clear for blemish-prone skin. Our training programme covers protocol design in detail, or we can build a recommendation for you.

Unopened, undamaged stock can be returned within 30 days for a full refund or exchange. Opened cabin formats can be exchanged within 14 days if there's a quality issue. We don't accept returns on opened retail formats — please use the sample programme to test before bulk ordering.

Email hello@norvitaderm.se with a photo of the damage and your order number. We'll dispatch a replacement same-day if reported before 14:00 CET, otherwise next business day.

Yes — within 14 days, provided the items are unopened. Common when a sample test reveals a different range fits the client base better than originally ordered.