The legal stuff.
All in plain English - no walls of legalese.
Privacy Policy
NorVitaDerm AB respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect information when you visit norvitaderm.se or interact with our business.
Data we collect
- Contact details you provide via forms (name, email, phone, business address)
- Business verification data for trade accounts (VAT/org number, business name)
- Order history and transaction records (necessary for tax compliance)
- Cookies and analytics — see Cookies section
How we use it
- To process orders and supply you with products
- To verify trade accounts and issue trade pricing
- To respond to enquiries and provide customer support
- To send the monthly newsletter (only if you've opted in — unsubscribe link in every email)
- For tax and accounting compliance under Swedish law
What we don't do
We don't sell your data to third parties. We don't use it for advertising. We don't share it across business units (we are one business unit). We don't profile you for behavioural targeting.
Your rights
Under GDPR, you have the right to access, correct, delete, or port your data. To exercise any of these rights, email info@norvitaderm.se. We respond within 30 days.
Data retention
We retain order data for 7 years (Swedish accounting law requirement). Marketing-list data is retained until you unsubscribe. Form-enquiry data without a follow-up order is deleted after 24 months.
Terms of Sale
These terms govern sales between NorVitaDerm AB ("we", "us") and verified business customers ("you", "your").
Pricing
All prices listed exclude VAT unless explicitly stated. Trade pricing requires a verified trade account. Prices are subject to change with 30 days' notice; existing orders honour pricing at time of order confirmation.
Orders
Orders are confirmed by email upon receipt. We reserve the right to decline orders for stock, credit, or compliance reasons; you'll be notified within one business day if so.
Payment terms
Standard terms: payment in advance via card, Klarna, or Swish. Verified trade accounts may apply for 30-day net invoicing terms after three on-time payments.
Shipping & risk
Risk transfers to you on delivery. Damaged-in-transit goods must be reported within 48 hours with photographic evidence; we replace at our cost if reported in time.
Warranties
Products are warranted to meet manufacturer specifications. We don't warrant treatment outcomes — that's a matter of professional protocol, which is your responsibility as the practitioner.
Liability
Our liability is capped at the value of the order in question. We're not liable for consequential, indirect, or business-interruption losses.
Governing law
Swedish law applies. Disputes are resolved via Stockholm District Court.
Cookies Policy
This site uses cookies for the things they're genuinely useful for, and not for the things they aren't.
Strictly necessary
- Session cookies — keeping you logged in across pages, remembering basket contents
- Security cookies — CSRF protection on forms
You can't disable these without breaking the site. We don't ask permission for them because GDPR doesn't require us to.
Analytics (opt-in)
We use a single self-hosted analytics tool to measure aggregate traffic patterns — which pages get visited, where visitors come from. It doesn't use cookies, doesn't track individuals, and the data never leaves our server.
What we don't use
- No Google Analytics
- No Facebook/Meta pixels
- No advertising or remarketing pixels
- No third-party trackers
- No fingerprinting
This is a deliberate decision. We sell skincare to professional customers; we don't need to build behavioural profiles to do that.
Shipping Policy
We ship from Stockholm to all five Nordic countries. Orders before 14:00 CET ship same-day; after 14:00 ship next business day.
Lead times
- Sweden: 2–3 business days
- Norway: 3–4 business days
- Denmark: 3–4 business days
- Finland: 4–5 business days
- Iceland: 5–7 business days
Shipping costs
Free trade shipping on orders over €250. Below that, shipping is calculated at cost based on weight and destination country — typically €8–25 depending on destination.
Carriers
PostNord for Sweden, Bring for Norway/Denmark/Finland, Eimskip for Iceland. Tracking provided on dispatch.
Climate & temperature
Most products are shelf-stable in Nordic ambient conditions. During winter (December–February), we add insulated packaging at no charge for orders shipping to Iceland and northern Finland to prevent freezing of water-based formulas.
Customs
Iceland and Norway are outside the EU customs union — your shipment may be subject to local import VAT and customs handling fees, which are your responsibility. We provide all documentation needed for fast clearance.
Returns Policy
Unopened stock
Unopened, undamaged stock can be returned within 30 days for a full refund or exchange. Original packaging required. Shipping cost on returns is your responsibility unless the return is due to our error.
Opened cabin formats
Opened cabin (treatment-room) formats can be exchanged within 14 days if there's a genuine quality issue (off-smell, separation, contamination). We'll typically replace immediately and ask you to dispose of the original; we don't ask for it back.
Opened retail formats
Once opened, retail formats can't be returned — for hygiene reasons that apply to all skincare. Use the free sample programme to test products before placing a bulk retail order.
Damaged in transit
Report damaged-in-transit goods within 48 hours with a photo to info@norvitaderm.se. We replace at our cost, same-day if reported before 14:00 CET.
Refunds
Refunds process within 5 business days of receipt of returned goods, to the original payment method. Bank transfers may take an additional 1–3 days to settle.